Shipping Information
We are committed to ensuring a smooth and hassle-free shipping experience for our valued customers. Please read the following shipping information carefully before placing your order: 1. Shipping Availability We are pleased to offer shipping services to customers worldwide. However, please note that we are unable to ship to destinations prohibited by Singapore's laws or areas not served by international mail services. If you have any concerns about the shipping eligibility of your location, kindly contact us at info@fadesanimehouse.com before placing your order. 2. Domestic Shipping (Singapore) All mail destined for addresses within Singapore will be dispatched using SingPost Registered Mail. 3. International Shipping For all international shipments, we utilise International Registered Packages. 4. Registered Package ID and Tracking By default, a registered package ID is provided for all orders shipped to their respective destinations. Please note that tracking may not always be available for international orders. To inquire about tracking options or for more detailed tracking information, we recommend contacting your local postal service. 5. Cancellation Policy Once an order is placed, it cannot be canceled. We encourage you to review your order carefully before confirming it to avoid any inconvenience. 6. Shipping Times We strive to ship all orders within 10 business days, except during holiday seasons when processing times may vary. Any significant delays in shipping will be promptly communicated to our customers via notices on our website. 7. Payment Gateway Fades Anime House uses Stripe as our secure payment gateway. If you encounter any payment-related issues or have questions regarding your transaction, please reach out to Stripe directly for assistance. 8. All Orders Are Final All sales made through Fades Anime House are considered final. We do not accept returns or exchanges unless there are exceptional circumstances. If you believe there is an issue with your order, please contact us at info@fadesanimehouse.com, and our customer support team will be happy to assist you. 9. Contact Us If you encounter any problems, have questions, or require further assistance regarding your orders, please do not hesitate to contact us at info@fadesanimehouse.com. Thank you for choosing Fades Anime House for your anime and manga needs. We look forward to serving you and providing you with the best shopping experience possible. By placing an order, you agree to the above.